Läderach Terms of Business

Last modified: August 31, 2021

Thank you for visiting uk.laderach.com and shop.uk.laderach.com/uk_en/

We hope you will enjoy your online experience as much as in store. These are our online Business to Consumer Terms and Conditions of contract. By confirming your purchase, you accept that these Terms and Conditions form the basis of the contract between us (see more at Clause 1 below). Your statutory rights are not affected.

In this contract:

  • we’, ‘us’ or ‘our’ means Läderach (UK) Ltd;

  • ‘you’ or ‘your’ means the customer purchasing our Product(s);

  • Order’ means an order placed by a customer via our website for our Product(s);

  • ‘Product(s)’ means the Product(s) which are offered for sale by us on our website; and

  • Terms and Conditions’ means these terms and conditions of the contract between you and us for the sale by us and the purchase by you of the Product(s).

Do you need extra help?

If you would like these Terms and Conditions to be made accessible in another format (for example: audio, large print, braille) please contact us using one of the methods on our contact us page: https://uk.laderach.com/contact-us/.

1. Introduction

1.1 If you buy Product(s) on our website you agree to be legally bound by these Terms and Conditions. Please read these Terms and Conditions carefully and ensure that you understand them before ordering, because you will be required to accept these Terms and Conditions when ordering the Product(s).  If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Product(s) through our website.

1.2 These Terms and Conditions of contract apply only if you are buying Product(s) on our website as a consumer and by proceeding you warrant that you are categorised as such. You will not be categorised as a consumer If you are purchasing as a business, trade or profession and if that does apply to you then please refer to our Business to Business Terms and Conditions at https://shop.uk.laderach.com/ which will be applicable to the purchase of the Product(s). If you are a company and wish to place an order and pay by invoice, please contact us at customerservice.uk@laderach.com.

1.3 These Terms and Conditions of contract are available in English only.

1.4 You also agree to be legally bound by our Terms of Use, Privacy Policy and Cookies Policy all of which are available at https://shop.uk.laderach.com/

2. Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.1.1 visit https://shop.uk.laderach.com/
2.1.2 read the acknowledgement email (see Clause 4.3); or
2.1.3 contact us by visiting: https://uk.laderach.com/contact-us

2.2 If we have to change any key information once a legally binding contract between you and us is made, we will write to you and let you know.

3. Your privacy and personal information

3.1 Your personal information will be treated in accordance with our Privacy Policy which is available at uk.laderach.com/privacy-policy

4. Ordering Product(s) from us

4.1 Below, we set out when a legally binding contract arises between you and us.

4.2 An Order is placed when you click the Order button but a legally binding contract is not formed at this stage (see Clause 4.3 below for when contract is formed). Please read and check your Order carefully before submitting it as the requested order cannot be changed once it has been submitted.

4.3 Once we receive your order, a confirmation email will be sent to you. This acknowledgement does not, however, mean that your order has been accepted by us. Your order is only accepted when we confirm dispatch of your Product(s) by email.

4.4 We may contact you to say that we do not accept your This is typically for the following reasons:

4.4.1 the Product(s) is/ are unavailable;

4.4.2 we cannot authorise your payment;

4.4.3 you are not allowed to buy the Product(s) from us;

4.4.4 we are not allowed to sell the Product(s) to you;

4.4.5 you have ordered too many Product(s); or

4.4.6 there has been a mistake on the pricing or description of the Product(s).


4.5 If we do not accept your order for one of the reasons set out at Clause 4.4, but payment has already been taken in accordance with Clause 8.3, we will refund the payment in full as soon as possible.

4.6 If you are under the age of 18 you are not permitted to buy any alcoholic Product(s) from our website, and those Products so categorised are set out on the relevant webpage in our description of the Product(s).

5. Right to cancel

5.1 Provided that you are a consumer, and subject to Clause 5.6 below, you may have the right to cancel this contract pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5.2 The legal right must be exercised within the “cooling off” period. This period begins once your Order is complete and we have sent you your dispatch confirmation pursuant to Clause 4.3, so when the contract between you and us is formed.

5.3 With regard to the cooling off period:

5.3.1 If the Product(s) are being delivered to you in a single instalment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Product(s).

5.3.2 If the Product(s) are being delivered in separate instalments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Product(s).

5.3.3 If your order is for the regular delivery of Product(s) over a defined period, the cooling off period ends 14 calendar days after the day on which you receive the first delivery of Product(s).


5.4 If you wish to exercise your right to cancel under this Clause 5, you must inform us of your decision within the cooling off period. You may do so in any way you wish, for example by completing the online cancellation form here https://shop.uk.laderach.com/ or by using the following contact details:

Telephone: 020 3827 8565

Email: customerservice.uk@laderach.com

Post: 254 Regent Street, London, W1B 3AA


5.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cooling off period has expired.

5.6 Please note you do not have the right to cancel in respect of the following Product(s) and will not be entitled to a refund unless such Product(s) are faulty:

5.6.1 Product(s) that are liable to deteriorate or expire rapidly;

5.6.2 product(s) made to your specifications or which are clearly personalised;

5.6.3 Product(s) received sealed for health protection or hygiene reasons once you remove or break the seal; or

5.6.4 Product(s) which become inseparably mixed with other items in accordance with your personal requirements

6. Effects of cancellation

6.1 If you cancel this contract, we will send you an email confirming cancellation and we will let you know if we require the return of the Product(s). If we do require return, we will provide you with details of how that can be effected. In normal circumstances you will be responsible for the cost of return of the Product(s), unless the Product(s) are faulty or damaged upon arrival, in which case we will be responsible for the standard cost of return of the Product(s). Costs of return will be calculated on Royal Mail’s standard rate. If you choose to use another service provider to return the products, you will not be compensated for any additional costs above the standard rate by Royal Mail.

6.2 On cancellation (and subject to the satisfactory return of the Product(s) if we have requested you to do so) we will re-imburse the purchase price. If the right to cancel does not apply to the Product(s), you will not be entitled to any refund unless they are faulty.

6.3 We will make the reimbursement without undue delay, and not later than 14 days after cancellation or 14 days after the day we have received the Product(s) if we have requested you to return them.

6.4 We will make the reimbursement using the same means of payment as you used for your purchase.

7. Delivery

7.1 We use Royal Mail to deliver our Product(s). During the online checkout process, you will be given available delivery options to choose from. For more information on delivery options and costs, please go on to our website and click on the Delivery Information https://uk.laderach.com/delivery-information/ .

7.2 The estimated date and time for delivery of the Product(s) is set out in our email informing you that your order has been dispatched.

7.3 If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.

7.4 Delivery will take place at the address specified by you when you placed your order with us.

7.5 If your Product(s) contains any alcohol content, we cannot deliver the Product(s) if we are unable to properly identify you. We would ask that you provide our driver with a form of ID (passport or photocard driving licence).

7.6 Unless you and we agree otherwise, if we cannot deliver your Product(s) within 30 days of the date of your confirmation email, we will:

7.6.1 let you know;

7.6.2 cancel your order; and

7.6.3 give you a refund.


7.7 If nobody is available to take delivery, please contact the delivery service provider who may provide you with the option of a reschedule, redelivery or to leave the items with a neighbour or at a safe place, amongst other available options. You shall not be entitled to any refunds which arise as a result of your refusal to accept delivery for your Order.

7.8 You are responsible for the Product(s) once they have been delivered to the address specified by you in your Order and the risk in the Product(s) passes to you when you the Product(s) are delivered.

7.9 We do not make deliveries to any addresses outside of the UK and within the UK we will unfortunately not be able to deliver to the following areas Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. Deliveries will not be made to Jersey and Guernsey.

7.10 We may deliver your Product(s) in instalments and this information will be provided in your dispatch email.

8. Payment

8.1 We accept the following payment methods: Mastercard, Visa, Klarna, Paypal and ApplyPay.

8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Product(s) is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or ourPrivacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. To avoid a third party gaining unauthorised access to any information that you provide to us, we recommend that you install appropriate anti-virus software on your computer.

8.3 Payment will be taken when the Order is submitted and your card issuer may require authorisation from you.

8.4 If you do not pay for the Product(s) and fail to return them, we may collect the Product(s) from you at your We will try to contact you to let you know if we intend to do this.

8.5 Nothing in this Clause affects your legal rights to cancel the contract during the cooling off period as set out in Clause 5.

8.6 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, please see Delivery Information [insert link]on our website.

9. Nature of the Product(s)

9.1 As a consumer, you are given certain legal rights (also known as ‘statutory rights’). The Product(s) that we provide to you must be as described, fit for purpose and of satisfactory quality.

9.2 We are under a legal duty to supply you with Product(s) that are in conformity with this contract.

9.3 The packaging of the Product(s) may be different from that shown on the website.

9.4 While we try to make sure that:

9.4.1 all weights, sizes and measurements set out on the website are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements; and

9.4.2 the colours of our Product(s) are displayed accurately on the website, the actual colours that you see on your device may vary depending on the device that you use


9.5 Any Product(s) sold at discount prices, will be identified and sold as such. We do not accept returns for discounted items.

9.6 If we are unable to supply certain Product(s), we may need to substitute them with alternative Product(s) of equal or better standard and value. In this case:

9.6.1 we will let you know if we intend to do this but this may not always be possible; and

9.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.


10. Faulty Product(s)

10.1 We must provide Product(s) that are of satisfactory quality, fit for purpose, and/or as described at the time of purchase, in accordance with any pre-contract information we have provided. If any Product(s) you have purchased from us do not comply with description or, for example, have faults or are damaged when you receive them, please contact us as soon as reasonably possible at https://uk.laderach.com/contact-us/ to inform us of the problem and where appropriate we will arrange for a replacement Product to be sent to you, or instead, we will refund you the price of the Product if requested by you. Where we deliver a replacement Product(s) and such Product(s) remains unsatisfactory, we will refund you the price of the Product(s) in the quantity sold.

10.2 We are not liable to you where the Product(s) become damaged by improper handling or storage of the Products after delivery to you. However should your Product(s) arrive damaged please contact us immediately so that we may replace or refund the damaged Product(s).

10.3 Nothing in this contract affects your statutory rights. You may also have other rights in law. For more information please visit Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

11. Product Recall

11.1 You agree to notify us immediately if you become aware of a Product(s) which may be defective, faulty or otherwise unsafe for consumption.

11.2 Your notification should include:

11.2.1 a copy of your claim or complaint, and any correspondence exchanged with any 3rd party;

11.2.2 details of the Product(s) supplied, batch and serial number of the Product(s), date on which the Product(s) was received and your order number.


11.3 We will review and investigate all such complaints promptly and where necessary recall the Product(s) or ensure that corrective actions are taken.

11.4 We have the right to initiate a Product(s) recall or corrective action which is deemed necessary and appropriate without requiring your approval and this shall be made at our sole discretion. Any such recall or corrective actions shall where necessary be notified to the appropriate regulatory body.

12. End of the Contract

12.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

13. Limitation on our Liability

13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

13.1.1 losses that were not foreseeable to you and us when the contract was formed;

13.1.2 losses that were not caused by any breach of this contract or any negligence on our part;

13.1.3 business losses; or

13.1.4 losses to non-consumers.

14. Not for re-sale

14.1 None of our Product(s) are for resale and the offering for sale of any of our Product(s) is strictly forbidden. We reserve the right to take legal action in respect of any resale or offer for sale.

15. Third party rights

15.1 No one other than a party to this contract has any right to enforce any term of this contract. 

16. Juridistriction, Law, and Disputes

16.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Product(s) you ordered, our service to you or any other matter, please contact us as soon as possible in accordance with our Complaint Handling Policy (see clause 16.2). .

16.2 For more information on our Complaints handling Policy please contact us at customerservice.uk@laderach.com

16.3 If a dispute cannot be resolved in accordance with our Complaint Handling Policy or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.

16.4 These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, interpreted, and applied in accordance with the laws of England and Wales.

16.5 Subject to Clause 16.3, any disputes concerning these Terms and Conditions, the relationship between you and us, the Product(s) or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Pure Grand Cru Chocolate

Tablet Grand Cru Madagascar 64%

A real explosion of flavour, with citrus notes, red berries, honey and typical Madagascan cocoa.


The pure taste in detail

This Grand Cru chocolate tablet made exclusively with cocoa from Madagascar and has a cocoa content of 64%. It has a deep brown colour and a silky sheen. Its fruity aroma of fresh limes and light, savory sweetness with a bright, pleasant bitterness lend this chocolate an alluring character. On the tongue, the chocolate releases a bouquet of flavours including citrus fruits, red berries, honey, and delicately roasted island cocoa. Rounded out by its extremely fine texture, the Grand Cru Madagascar 64% chocolate tablet is truly a delight.

Pure Milk Chocolate

Tablet Milk

A strong cocoa flavour with the taste of fresh Swiss milk, light caramel and a hint of vanilla.


The pure taste in detail

A warm, reddish-brown colour, this milk chocolate’s rich scent, fine texture and lasting finish makes it truly a delight. The prominent flavour of selected, lightly roasted cocoa beans is supported by a harmonious composition of fresh Swiss milk, delicate caramel, and a subtle note of vanilla. The combination of these high-quality ingredients is the secret behind our creamy, classic Läderach milk chocolate.

Pure White Chocolate

Tablet White

A combination of fresh Swiss milk and cream with delicious vanilla and a touch of caramel.


The pure taste in detail

This creamy white chocolate is characterised by its ivory colour and delicate aromas of milk, cream, and vanilla. The high proportion of top-quality Swiss milk and creamy cocoa butter harmonise together to create a subtle sweetness. It has a soft, velvety mouthfeel, a well-rounded note of vanilla, and a hint of caramel in the finish.

Pure Blond Chocolate

Tablet Blond Caramel

A rich and nutty caramel aroma and flavour.


The pure taste in detail

The tablet Blond Caramel has a unique golden colour and a glossy sheen that make it stand out. The chocolate features rich, nutty aromas of caramel and toffee, making it popular with chocolate lovers of all ages. It is characterized by its smooth, glossy surface, velvety, melt-in-your-mouth texture, and lingering toasted sugar finish.

Pure Grand Cru Chocolate

Tablet Grand Cru Ecuador 70%

A bouquet of cocoa, black tea, hibiscus and rose – a truly unique experience.


The pure taste in detail

This Grand Cru Ecuador chocolate bar is made exclusively with cocoa from northern Ecuador and contains 70% cocoa. With a rich, dark brown colour and a glossy sheen, the chocolate is characterised by a luscious, floral bouquet paired with a mild sweetness, toasty notes, and the unmistakable flavour of natural vanilla. The nuances of earthy cocoa, black tea, hibiscus, and rose are sure to delight your taste-buds. The chocolate initially has a smooth, velvety mouthfeel, coupled with a lasting chocolatey finish that lingers deliciously on the palate.

Pure Grand Cru Chocolate

Tablet Grand Cru Trinidad 80%

A truly tantalising and balanced blend of tobacco notes, red berries and flowery flavours.


The pure taste in detail

The cocoa used in this Grand Cru chocolate tablet comes exclusively from Trinidad. With 80% cocoa, it has the highest proportion of cocoa and is the darkest chocolate in our line of chocolate tablets. It has a full-bodied, deeply-roasted cocoa flavour and a dark brown colour. This “tropical” variety features rich roasted aromas and notes of tobacco that are balanced out by a hint of red berries and complex fruity and floral nuances. The chocolate tablet is rounded out by a pleasant, drier finish.